- Answer/make phone calls from/to our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
- Offer value added products and services based on customer needs analysis and ensuring customer understanding of these products.
- Support a Team Manager to motivate, drive and coach a team to exceed challenging service targets and deliver exceptional customer service by increasing our Customer Satisfaction scores.
- Proactively identify improvements and provide solutions to improve and enhance the customer experience.
- Reduce repeated queries/errors and prevent losses through effective coaching and dealing with customer queries.
Hours: 35 over 5 days
Start Date: 15 July 2013
Please Note: To apply please go online https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GBandjob=00002PCZ
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