To provide a hospitable, courteous and professional service to guests at all times by provision of an efficient and friendly guest check in, check out and enquiry service
• Answer guest queries and requests both face to face and by phone
• Liaise with other departments in the hotel ensuring full communication and information flow at all times
• Assist new colleagues by involvement in induction and training
• Carry out various hotel administration tasks as required e.g maintaining floats, typing menus, cashiering duties etc
• A genuine people oriented attitude - must have a real interest in others and their needs
• Some formal reception or customer service skills training would be of value
• The ability to speak French or German would be a distinct advantage
Typical Shift patterns:
7:00am – 3:30pm / 3:00pm – 11:30pm and some late shifts 4:30pm – 2:00am
↧