To achieve the service and product delivery standards for the department with a high degree of customer care and service at all times. To operate the switchboard in a professional and friendly manner in order to comply with the company telephone answering procedures. Handle all telephone calls promptly ensuring the customer sees a friendly and effective response which accurately meets their needs. Process arrivals and departures of all customers making them feel comfortable and welcome. Handle any customer complaints promptly and professionally demonstrating genuine care and concern also taking restaurant reservations where necessary and accurately for non residents.
The position also includes a daily checklists, Making room reservations as required ensuring all customers receive a friendly and effective response which accurately meets their needs. Also to handle customer and visito
↧