To provide a hospitable, courteous and professional service to guests at all times by provision of an efficient and friendly guest check in, check out and enquiry service
To answer guest queries and requests both face to face and by phone
To liaise with other departments in the hotel ensuring full communication and information flow at all times
To assist new colleagues by involvement in induction and training
To carry out various hotel administration tasks as required - for example, maintaining floats, typing menus, cashiering duties etc and assist with taking reservations as required.
To maintain a clean, tidy and safe work area
Minimum 1 or 2 years previous hotel reception experience, (3 star +)
Must have excellent English skills - both spoken and written, and the ability to speak French or German would be a distinct advantage
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